TERMS & SALES CONDITIONS
SARL « Voler Avec les Oiseaux » : V.A.O
Siège social : Caluche, 15130 St Simon
N° SIRET : 503 471 021 000 17
TVA intracommunautaire : FR 79503471021
Comment réserver ?
par téléphone : +33.(0)184.108.40.206.02
par web : www.voleraveclesoiseaux.com
1 / Terms of sale : Passengers declare that they know and accept the general conditions of sale. An order implies acceptance of these conditions.
2 / Rates : Our rates are valid from1st March , 2015 and are subject to change without notice. These prices include a 10% VAT, transport liability insurance and the organisation of the flight. They do not include accommodation, catering or transportation to the venue. However, the price quoted to the customer during the reservation is valid and cannot be changed in any case, unless the customer has to change the parameters of his reservation (change the type of flight, the number of people, dates. ), but any change in the tax rates in force (in particular the VAT) before billing will automatically be reflected.
A / Single reservations : After booking, the customer must pay a deposit of the totality or at least € 110 for hot-air balloon flights with the birds, € 100 for a baptism of one hour in a microlight, € 220 for a microlight flight with the birds. The balance is payable on the day of the flight. If the flight cannot take place and the customer does not wish to postpone it, the deposit is returned without any charge.
B / gift ticket : Purchase of a ticket valid for 1 year (the validity period is based on the date of the cheque or the day of payment by credit card and otherwise) so as to cover the flying season (April to October). It is possible and advisable to make as many attempts as possible to fly during the validity period of the ticket. Full payment is required upon placing the order. The customer makes contact by telephone with the SARL Fly With The Birds to choose (subject to availability) the day of his flight. The gift ticket is not refundable but is transferable to other people during its period of validity.
It is possible to extend your gift ticket for one year. The expiry date of the new extended one-year ticket shall be the expiry date of the original ticket, plus one year. It is not possible to extend your ticket more than a year. Extension of the ticket incurs a cost of € 25 per person. It is not possible to extend a ticket less than a year. The last time to extend your gift voucher is 1 month following the expiry date of the gift ticket. Beyond this time, it shall no longer be possible to extend or use the customer’s gift ticket. To consider whether the payment of and additional amount was made within the time indicated above, the date of the transfer, or the date of payment by credit card or the date of sending the payment by registered letter with an acknowledgment of receipt shall prevail.
Flight Conditions : Passengers accept the specific constraints related to the organisation of a hot-air balloon flight and a microlight. Pregnant women and children under 1m 30 are not allowed to take a seat in our hot air balloons, pregnant women and children under 10 years are not allowed to take a seat on the microlight. Passengers under the age of 16 must be accompanied by a responsible person in the hot-air balloon basket. Any surgery should be reported.
Confirmation of flights : It is imperative for passengers to contact us by phone the day before 7:00 pm for the next morning flight or the same day from 12:30 to 13:30 pm for the evening flight. If the flight cannot take place, it is postponed to another date of the customer’s choice within the limits of our availability.
Cancellation of Flying With the Birds : Flying With the Birds reserves the right to cancel a flight for: bad weather conditions, security conditions or if there are not enough passengers (only the pilot is able to appreciate whether a flight is possible). This cancellation can take place at the place of takeoff; Flying With the Birds will not be held responsible and will not refund the expenses incurred by customers to get to the meeting point (accommodation, food and travel …).
Modification of the service : Flying With the Birds can, for any reason of security or in the interest of the flight, change the place of take-off, change the balloon or microlight.
Cancellation of the reservation or if the client does not turn up : The payment of the balance of the price must be made at the latest on the day of the flight. In case of no telephone confirmation or the absence of the passenger (except postponement or cancellation 72 hours before the flight) on the date and time of the appointment, confirmed by Flying With the Birds, the cancellation will be noted and Flying With the Birds will keep the deposit paid for this said benefit. If it is a gift ticket it will be considered used. Any cancellation of the passenger within 72 hours before the flight must be justified by a major cause. Written evidence may be required by Flying With the Birds (medical certificate, accident certificate, emergency repair …).
Rules on board : All passengers must be on the boarding list. The pilots of Flying With the Birds are the only masters on board and as such have authority over all people on board. They may at any time disembark any person among the passengers or any load that may present a danger to the flight. They can interrupt the flight at any time for security reasons.
The pilots of the two-seater microlights choose just before the flight the location of the passenger in the front or rear position for the flight in the microlight. If the passenger does not accept the proposed location, they must report it prior to their flight to the take-off site. The flight of the passenger in the two-seater microlight could then be postponed or cancelled by Flying With the Birds. The location of the passenger on the two-seater microlight is determined by the wind force, passenger weight or other criteria; it is the pilot at the end who has authority and who defines the carriage of the passenger in the microlight.
During a microlight flight with birds, the passenger is not allowed to photograph or film the birds during the flight.
Hot-air balloon insurance : The company Flying With the Birds is insured according to European regulations (785/2004) by AIG Europe under the policy number 550860.
Microlight insurance: The SARL Flying With the Birds is insured under the European regulation (785/2004) by SAAM Verspieren under the policy number 14 007 234
The responsibility of Flying With the Birds cannot be engaged regarding luggage or personal effects.
Litigation : Litigation will be brought to the attention of the competent courts.